ST-Services

Excellence isn’t just about fixing issues quickly. It’s about anticipating your needs, preventing problems before they arise, and keeping technology out of the way of your success. — Hairie Zairel Oh, Managing Director

Our services

• Maintenance — Preventive and corrective maintenance, parts guarantee, onsite engineers, and dedicated resources, with tiers tailored to your SLA.
• Deployment — Certified engineers install, configure, and report on every project, with asset management and hardware configuration included.
• Helpdesk — A centralised channel via phone and email with ITSM-enabled ticketing, backed by 24/7 experts and managed escalations.
• Technical Support — Specialised assistance that keeps systems running smoothly, even beyond their intended service life.

Managed maintenance (ST-MMS)

Four customisable tiers to match specific SLA and budget requirements, with certified engineers, a single point of contact, and an IT service ticketing system.

• Preventive & corrective maintenance under one plan
• Parts guarantee and availability
• Onsite and resident engineer options
• Defined response times per tier

Enterprise deployment

Engagement starts well before logistics, protecting your investment from the outset.

• Insured transportation & handling
• Professional installation & configuration
• Cabling, tagging & network configuration
• Detailed deployment report

Track record

• 99% customer satisfaction, with most issues resolved on first contact
• 24/7 coverage and SLA-managed escalations
• Certified engineers across multi-platform environments